Distance Sales Agreement

The subject of this Agreement is to determine the rights and obligations of the parties, in accordance with the provisions of Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, regarding the sale and delivery of the product ("Product") ordered electronically by the Buyer through the Site, whose characteristics and sale price are specified on the order confirmation screen and in the order confirmation email sent to the Buyer. The Buyer accepts that they have read and are informed of the preliminary information regarding the essential characteristics of the Product, the sale price, the method of payment and delivery conditions, and the right of withdrawal, before placing the order, and that they have given the necessary confirmation electronically.

The type, quantity, brand/model, number of units and sale price (including VAT) of the Product subject to the Agreement, together with any campaign/discount information, are shown to the Buyer in the cart and on the order confirmation screen during the order; this information and the order confirmation email sent to the Buyer form an integral part of this Agreement. Payment may be made by credit card, bank transfer/EFT, or cash on delivery (cash or credit card). Card details are neither seen nor stored by the Seller; the payment transaction is carried out directly through the secure infrastructure of the relevant payment institution.

Orders placed to the Muratpaşa, Konyaaltı, Kepez and Döşemealtı districts within the province of Antalya are delivered to the address provided by the Buyer on the same day between 18:00 and 21:00, provided the order is confirmed by 18:00. Orders to provinces outside Antalya are shipped through a contracted cargo company; the delivery time depends on the time it takes the cargo company to reach the relevant region, and the Buyer is informed after placing the order. If the Buyer or the third party they have designated is not present at the address at the time of delivery, the Seller is deemed to have fulfilled its obligation; the Seller cannot be held responsible for any delay arising from this situation.

The Buyer may exercise the right of withdrawal within 14 (fourteen) days from the date of receiving the Product, without any legal or criminal liability and without giving any reason. To exercise the right of withdrawal, it is sufficient to notify the Seller in writing within this period using the details on the Contact page; a separate withdrawal form is not required. The Product for which the right of withdrawal is exercised must be sent to the Seller together with its invoice, unused and in resalable condition. Within 14 days following the Seller's receipt of the withdrawal notice, the price of the Product is refunded via the method the Buyer used for payment. For detailed information, please refer to the Return & Exchange Policy page.

In accordance with Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for products prepared according to the Buyer's request or personal needs and which by their nature cannot be returned, products that may spoil quickly or whose expiry date may pass, and products whose packaging, tape, seal or similar protective elements have been opened after delivery and which are not suitable for return for health and hygiene reasons (such as opened pet food or cat litter that are consumable in nature).

If the Buyer defaults on payments made by credit card, the Buyer accepts that they will pay interest under the credit card agreement between them and the card-issuing bank and will be liable to the bank. In such a case, the relevant bank may pursue legal remedies; the Buyer undertakes to pay any resulting costs and attorney fees.

The Seller cannot be held responsible if it is unable to fulfil its obligations under this Agreement in a timely manner due to force majeure events such as natural disasters, riots, war, strikes, communication problems, infrastructure and internet failures, or power outages; the rights and obligations of the parties arising from the Agreement are suspended during this period.

For disputes arising from this Agreement, the Consumer Arbitration Committees at the place of residence of the Buyer or the Seller are competent within the monetary limits announced annually by the Ministry of Trade, and the Consumer Courts are competent for disputes exceeding these limits.

When the Buyer completes payment for an order placed through the Site, they are deemed to have read, understood and accepted all the terms of this Agreement.