Return & Exchange Policy

In accordance with Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, you may withdraw from the contract and return the product within 14 (fourteen) days from the date you receive it, without any legal or criminal liability and without giving any reason.

To exercise your right of withdrawal, it is sufficient to notify us in writing within the given period, via the email or phone number on our Contact page, together with your order number; you are not required to fill out a separate withdrawal form.

In accordance with Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for products whose packaging, tape, seal or similar protective elements have been opened after delivery and which are not suitable for return for health and hygiene reasons (such as opened pet food or cat litter that are consumable in nature), and for products that cannot be returned due to their nature or that may spoil quickly. Products outside these exceptions may be returned provided they are unused and in resalable condition.

The product to be returned must be unused, in resalable condition, accompanied by its invoice, and if possible sent in its original packaging.

It is sufficient to submit your return request to us, together with your order number, via the email or phone number on our Contact page. Once your request is approved, you will be asked to send the product to the address we notify you of; the return process begins once the product reaches us and is inspected.

Within 14 days following our receipt of your withdrawal notice, the amount of the returned product is refunded via the payment method you used (credit card, bank transfer account, etc.). For orders received via cash on delivery, the refund is made to the bank account you provide.

If the product arrives damaged, defective or different from what you ordered, please contact us as soon as possible after delivery using the details on our Contact page. In such cases, return shipping costs are covered by us, and depending on your request, either a product exchange or a refund is provided.

For your return and exchange requests, you can reach us using the details on our Contact page.